Mobile +91-93 1378 8545

Refund And Cancellation policy


Need to return or exchange your product?


Having second thoughts? No worries—we're here to help!

email us at 

Your refund will be processed within seven business days after we receive your returned item. Items must be returned unused and in original condition within 7 days after the receipt.

In the highly unusual event that the item you ordered is received damaged, please take and email us a photo of the item, your invoice and the packaging, immediately.

After we have received the photos, we will arrange for a replacement item to be shipped to you.

Please note, that you may be required to send the item back using a return slip provided and paid for by us.

Important: Each item is quality-checked before it leaves our warehouse. Please fully inspect your item before use for any damage in transit, as we are not able to replace or provide a refund for used items.

If you notice a defect in your item at first site, do not use the item, click the picture of the item highlighting the manufacturing defect and e-mail us at :

While we take every care to make sure that you are sent the correct items, occasionally we make a mistake. If we’ve sent you the wrong product, please email us a photo of the incorrect item and the invoice

We will happily replace them with the correct ones at no charge.

Please note, that you may be required to send the item back using a return slip provided and paid for by us.

<!--[if !supportLineBreakNewLine]-->

All orders placed on this website are not eligible to be returned for refund. We will accept returns for replacement or store credit only. If an order is returned without authorisation and no RMA code it will be subject to a 20% re-stocking fee and deduction of the original shipping charges.

Please note that if an incorrect address is entered on your order and as a result our courier is unable to deliver the item the product may be returned to sender. If an order is returned to sender and you would like it to be re-shipped, there will be an extra charge for re-delivery which is imposed by DHL / Fedex. If you notice you have entered the wrong address immediately after placing your order - please e-mail us. If it is within 3 Days of placing your order we may be able to change the address to the correct one. If you require a change of address after your order has been shipped that can also be done on prior intimation to us.


How long will it take to process my refund?

If you have returned an item to receive a refund it will be processed by Silverline Productions  within three business days from the day we receive the return, provided it meets with the terms of our return policy.

·We will usually refund you using the same method you used to pay for your order. You may be contacted for further information for some payment methods.

·Item must be returned within 15 days of receipt, in the original condition and packaging

·We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us

·We cannot accept used items under any circumstances

·We reserve the right to refuse a refund or exchange on a return if it does not meet with our returns policy

·Your statutory rights are not affected.