Refund And Cancellation policy
RETURNS POLICY
Need to
return or exchange your product?
EASY 15
DAYS TO RETURN/EXCHANGE
Having second thoughts? No
worries—we're here to help!
email us at
Your refund will be processed
within seven business days after we receive your returned item. Items must be
returned unused and in original condition within 7 days after the receipt.
In the
highly unusual event that the item you ordered is received damaged, please take
and email us a photo of the item, your invoice and the packaging, immediately.
After we have received the
photos, we will arrange for a replacement item to be shipped to you.
Please note, that you may be
required to send the item back using a return slip provided and paid for by us.
Important: Each item is
quality-checked before it leaves our warehouse. Please fully inspect your item
before use for any damage in transit, as we are not able to replace or provide
a refund for used items.
If you
notice a defect in your item at first site, do not use the item, click the
picture of the item highlighting the manufacturing defect and e-mail us at :
sales@silverlineworld.com
While we
take every care to make sure that you are sent the correct items, occasionally
we make a mistake. If we’ve sent you the wrong product, please email us a photo
of the incorrect item and the invoice
We will happily replace them with
the correct ones at no charge.
Please note, that you may be
required to send the item back using a return slip provided and paid for by us.
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All orders placed on this website
are not eligible to be returned for refund. We will accept returns for
replacement or store credit only. If an order is returned without authorisation
and no RMA code it will be subject to a 20% re-stocking fee and deduction of
the original shipping charges.
Please
note that if an incorrect address is entered on your order and as a result our
courier is unable to deliver the item the product may be returned to sender. If
an order is returned to sender and you would like it to be re-shipped, there
will be an extra charge for re-delivery which is imposed by DHL / Fedex. If you
notice you have entered the wrong address immediately after placing your order
- please e-mail us. If it is within 3 Days of placing your order we may be able
to change the address to the correct one. If you require a change of address
after your order has been shipped that can also be done on prior intimation to
us.
How long
will it take to process my refund?
If you have returned an item to
receive a refund it will be processed by Silverline Productions within three business days from the day we
receive the return, provided it meets with the terms of our return policy.
·We will
usually refund you using the same method you used to pay for your order. You
may be contacted for further information for some payment methods.
·Item must
be returned within 15 days of receipt, in the original condition and packaging
·We
recommend retaining your certificate of posting, as we cannot be held
responsible for packages lost in transit to us
·We cannot
accept used items under any circumstances
·We
reserve the right to refuse a refund or exchange on a return if it does not
meet with our returns policy
·Your
statutory rights are not affected.